Return & Refund Policy
Return & Refund Policy – Shine Sports & Shoots
1. Return Eligibility
Customers may request a return only if the product received is damaged, defective, or incorrect.
2. Return Request Time
Any return request must be reported within 48 hours of delivery with proper proof such as images or videos of the product.
3. Condition of Product
The product must be unused, in its original condition, and returned with original packaging, manuals, and accessories.
4. Non-Returnable Products
Certain products such as used items, damaged items caused by misuse, or products without original packaging are not eligible for return.
5. Return Approval
All return requests are subject to approval after verification by our support team.
6. Replacement Policy
If the product is found defective or damaged, we may offer a replacement of the same product based on availability.
7. Refund Eligibility
Refunds will be processed only if replacement is not available or if the order is canceled before shipping.
8. Refund Process
Once the returned product is received and inspected, the refund process will be initiated.
9. Refund Time
Refunds may take 5–10 business days to reflect in the customer’s original payment method depending on the payment provider.
10. Shipping Charges
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
11. Return Shipping
Customers may be required to send the product back to the address provided by our support team.
12. Order Cancellation
Orders can be canceled only before they are shipped. Once shipped, cancellation will not be accepted.
13. Product Inspection
All returned products will undergo inspection before a replacement or refund is approved.
14. Policy Updates
Shine Sports & Shoots reserves the right to update or modify this Return & Refund Policy at any time.
15. Customer Support
For return or refund requests, customers should contact our support team through the contact details provided on our website.