Refund policy

Refund Policy

Your options for canceling an order depend entirely on whether the item has been dispatched from our facility.

If your order has not yet shipped, you can cancel it by sending an immediate request to our support email.

If your package is already in transit, please notify us via email right away.

Once the package arrives, it will need to be treated as a standard return.
We will refund the cost of the product itself, but all original shipping and handling fees will be deducted from your total refund amount.

SHINE SPORTS & SHOOTS offers a 7-day return window from the date of delivery for qualifying issues.

You may request a return or exchange within 7 days if your order meets any of the following criteria:

Transit Damage: The product or its outer packaging arrives visibly damaged by the courier.
Incomplete Delivery: The item is missing specific accessories, parts, or components that were explicitly listed on the product page.
Wrong Product: You received an incorrect model, caliber, or entirely different item than what was ordered.

Immediately capture clear, well-lit photographs and uncut videos of the damaged packaging, missing components, or incorrect item.
Email these photos and videos along with your Order ID to shinesportsshoots@gmail.com within 7 days of receiving the package.
Once our team verifies your claim, we will provide you with a Return Authorization Number and a pre-paid shipping label.
After the item arrives back at our warehouse and passes our quality inspection, we will initiate your refund or dispatch a replacement within 72 hours.

We will reject return requests if the product falls under any of these categories:

Expired Window: You failed to report the issue within 7 days of the delivery date.
Customer Alterations: The item has been assembled, used, tampered with, modified, or damaged after it was delivered to you.
Incomplete Packaging: The product is returned without its original retail box, internal packaging, protective materials, tags, or included manuals.
Imported Goods: Due to logistics, imported items cannot be canceled or returned once they leave our warehouse unless they arrive damaged or you receive the wrong product.

All approved refunds are credited directly back to the original source of payment (e.g., credit card, UPI, bank account).

Refund takes 7 working days for the funds to clear after a successful pre-shipment cancellation, or after a returned product has been inspected and approved at our facility for post-shipment cancellation.